Greenovia Spirit of Maple Tree 80mm cluster

What Should I Do After Receiving The Succulents:

1. Unbox and clean the external packaging of the plants.

2. Inspect the root system and trim excessively long roots to approximately 1 centimeter.

Lay the plants flat, facing upwards, in an environment with diffused light for drying for at least 2 days.

3. Before drying, you can soak the plants for some time using sterilizing agents like potassium permanganate or methyl thiophanate.

4. In a new environment, allow the plants to acclimate. Avoid overwatering initially. It's best to plant them in moist soil. Gradually increase the watering frequency after observing the plant's condition for about one to two weeks.

5. If you find any rotting tissue, promptly remove it, let the wound scab over, and then replant.

We hope your plants can grow up and become beautiful soon.

Regarding Succulent Plant Care:

1. Succulent plants exhibit variations in color, leaf thickness, and growth habit throughout the year due to their natural growth habits.

2. Prolonged transportation may result in minor damage such as leaf loss, unfolding of plant shape, and branch breakage. These issues usually recover within a period.

Guidelines for Handling Issues with Delivered Goods:

1. Normal losses like leaf loss, fading color, shape changes, and branch breakage are typically not the seller's responsibility.

2. Severe issues like rotting, excessive damage, and severe branch breakage need to be photographed and reported to the seller within 48 hours. The seller will provide appropriate compensation, often in the form of an 80% refund or reshipping the damaged goods with your next order.

3. In case of a discrepancy in the quantity received, contact the seller within 48 hours with an opening video as evidence. Otherwise, responsibility cannot be determined.

Please ensure that you follow these guidelines to handle your succulent plants to help them recover their vitality to the fullest. If you encounter any issues, contact us promptly to address potential compensation matters.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Qingdao Farmer Garden succulents Co., Ltd. is a legally compliant and registered plant export company in China. With years of experience, we offer a variety of plant import solutions.

If you have the necessary plant import qualifications:

1. We can handle all the necessary import and export procedures for you, allowing you to choose between air or sea freight. We can issue plant quarantine certificates that comply with your local requirements.

2. If you want to minimize tax and customs fees, we can provide special entry channels that bypass customs. In this case, we can also provide plant quarantine certificates to ensure a smooth clearance process and prevent any unexpected plant seizures.

If you do not have plant import qualifications:

If you do not possess the required plant import qualifications, we can use special logistics channels to deliver the plants to your location. Please note that this method carries a 2% risk of goods being seized (in the event of such a risk, our company will not be responsible for any losses). With our many years of operation, we have established safe transportation routes and will do our best to help you choose a secure logistics method.

Q1. Can I get samples before placing an order?
A: Yes, we welcome ordering samples for testing and quality inspection. Mixed samples are also acceptable.

Q2. What is the minimum order quantity (MOQ)?
A: The minimum order quantity is 10 pieces.

Q3. What should I do if the plants are damaged during transportation?
A: If the succulent plants arrive in poor condition, such as rot or damage, please take photos and send them to us within 72 hours of receiving them. We will replace them free of charge in your next order.

Q4. What is the delivery time?
A: Samples take 7-10 days, while bulk production time ranges from 2-4 weeks or longer, depending on the order quantity.

Every customer is a dear friend to us. We do business with a warm and friendly spirit, welcoming everyone from all walks of life.